OVERVIEW

In this video I will show you how to chose, install and adjust an optic.

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POSSIBLE OPEN QUESTIONS

Age Verification

I do not feel comfortable sending my ID.

We understand that not everyone is comfortable sending ID information.

Please rest assured that we treat your data confidential and after a successful verification you can contact us and we delete your documents immediately.

I have sent my ID, but did not get a notification.

Thanks for sending the document!

Sometimes emails can get lost in your inbox. In your email account, search for terms like “Novritsch”, “ID”, “verification”, or other words related to the email you’re looking for Depending on your provider, emails can take up to a few hours to be delivered.

You can always contact us via the contact form and we are happy to help!

How old do I have to be to buy a Novritsch gun?

There is only a age restriction for complete guns (SSP1 and SSG24). For all other parts you don’t need to verify your age.

If you want to buy the SSP1 or the SSG24 you to be at least 18 years old.

If you are under 18 years old and your parents or a friend want to order for you please do contact us and we look forward to to adjust the order for you.

Customer Support

Is airsoft legal where I live?

Regulations and customs vary from country to country. This is why we kindly ask you to get in touch with local authorities to receive valid and up to date information.

I have sent emails but did not get a response?

We are sorry to hear that and would like to investigate straight away. Please get in touch with us via: https://eu.novritsch.com/support/contact/

Are there times when you are closed for business?

Right now we are offering Customer Support from Monday – Friday. Based on the demand we are looking into including weekend coverage.

SSG24

How do I remove the orange tip?

The orange tip is secured with strong screw glue into the outer barrel to ensure that it doesn’t get rejected by customs.
To remove it you have to apply heat to the tip, so that the screw glue gets loose. Therefore, you can use a heat gun or sometimes even a hair dryer will work. Apply the heat for at least 10 minutes to the tip so that the tip heats up completely. Then use a pipe wrench and a lot of force to unscrew the tip. The thread of the tip is right threaded you have to turn it out counter clockwise just like a normal screw.

Do the guns come with a manual?

Yes, you find it inside your gun case behind the foam. If information is missing do give us a shout!

In my country, airsoft rifles need an orange tip. Will my SSG24 have one?

Yes! We are taking care of it for you. All of our airsoft guns going to the United States, Italy and Brazil will orange tip to fulfil regulations.

Where can I find technical information about my SSG24?

Thanks for your interest in the SSG24. We have created the Novritsch Academy where you can find helpful information regarding the SSG24. We would love to hear if you found all necessary information in the Academy so we can improve and provide the support you need.

Product

How do I remove the orange tip?

The orange tip is secured with strong screw glue into the outer barrel to ensure that it doesn’t get rejected by customs.
To remove it you have to apply heat to the tip, so that the screw glue gets loose. Therefore, you can use a heat gun or sometimes even a hair dryer will work. Apply the heat for at least 10 minutes to the tip so that the tip heats up completely. Then use a pipe wrench and a lot of force to unscrew the tip. The thread of the tip is right threaded you have to turn it out counter clockwise just like a normal screw.

Is it possible to use gas magazines in a CO2 version?

Yes it is! There is no difference between the CO2 and the gas version. It depends on your initial preferences which magazine you choose. The good news are that you can use either magazine for your SSP1. Enjoy!

Do the guns come with a manual?

Yes, you find it inside your gun case behind the foam. If information is missing do give us a shout!

In my country, airsoft rifles need an orange tip. Will my SSG24 have one?

Yes! We are taking care of it for you. All of our airsoft guns going to the United States, Italy and Brazil will orange tip to fulfil regulations.

Where can I find technical information about my SSG24?

Thanks for your interest in the SSG24. We have created the Novritsch Academy where you can find helpful information regarding the SSG24. We would love to hear if you found all necessary information in the Academy so we can improve and provide the support you need.

In my country, airsoft rifles need an orange tip. Will my SSP1 have one?

Yes! We are taking care of it for you. All of our airsoft guns going to the United States, Italy and Brazil will orange tip to fulfil regulations.

SSP1

How do I remove the orange tip?

The orange tip is secured with strong screw glue into the outer barrel to ensure that it doesn’t get rejected by customs.
To remove it you have to apply heat to the tip, so that the screw glue gets loose. Therefore, you can use a heat gun or sometimes even a hair dryer will work. Apply the heat for at least 10 minutes to the tip so that the tip heats up completely. Then use a pipe wrench and a lot of force to unscrew the tip. The thread of the tip is right threaded you have to turn it out counter clockwise just like a normal screw.

Is it possible to use gas magazines in a CO2 version?

Yes it is! There is no difference between the CO2 and the gas version. It depends on your initial preferences which magazine you choose. The good news are that you can use either magazine for your SSP1. Enjoy!

Do the guns come with a manual?

Yes, you find it inside your gun case behind the foam. If information is missing do give us a shout!

In my country, airsoft rifles need an orange tip. Will my SSP1 have one?

Yes! We are taking care of it for you. All of our airsoft guns going to the United States, Italy and Brazil will orange tip to fulfil regulations.

Gear

Why Novritsch?

I’m playing Airsoft since 11 years and I was always on the search for the perfect guns and gear. I found pieces of equipment that were great, but for some products, I just couldn’t find what I needed.

I made it to my mission to create these products and to share them with the airsoft community. Because there is nothing more satisfying for me than meeting people on the field who tell me with passion, how much they love my products such as the SSG24, the SSP-1 and many other products that I offer here at novritsch.com.

Everything you can find on this website is tested and battle-proven by myself since many years. Airsoft Guns you can rely on and gear that will not let you down. That’s what I stand for with my name. – Chris

Which safety equipment should I use

It is essential to protect your eyes and teeth. Always wear Safety Goggles and protect your face and teeth with our Mesh Mask.

Are airsoft guns dangerous and painful?

With the right safety gear playing airsoft is neither dangerous or painful, airsoft guns are not designed to do harm. Follow the safety instructions and protect your eyes and teeth. Always.

Safety / Legal

Why Novritsch?

I’m playing Airsoft since 11 years and I was always on the search for the perfect guns and gear. I found pieces of equipment that were great, but for some products, I just couldn’t find what I needed.

I made it to my mission to create these products and to share them with the airsoft community. Because there is nothing more satisfying for me than meeting people on the field who tell me with passion, how much they love my products such as the SSG24, the SSP-1 and many other products that I offer here at novritsch.com.

Everything you can find on this website is tested and battle-proven by myself since many years. Airsoft Guns you can rely on and gear that will not let you down. That’s what I stand for with my name. – Chris

Which safety equipment should I use

It is essential to protect your eyes and teeth. Always wear Safety Goggles and protect your face and teeth with our Mesh Mask.

Are airsoft guns dangerous and painful?

With the right safety gear playing airsoft is neither dangerous or painful, airsoft guns are not designed to do harm. Follow the safety instructions and protect your eyes and teeth. Always.

What do I have to keep in mind when playing airsoft for the first time?

When you are new to airsoft it might seem a bit overwhelming because of the the large amount of equipment, advanced tactics and expert players you will encounter.

Everyone starts somewhere, so do your research, choose the location that suits you and most importantly always focus on safety.

Talk to the game organizers and refs when you arrive at the game. Usually there is a safety and game briefing

And don’t forget to have lots of fun at your first game.

I never ordered a gun online!

No worries, there is always the first time.

Ordering a gun online is quite the same as ordering anything else.
We did plenty of test shipping to pretty much every country to check local import regulations. You will not have any problems.

Generally speaking it is easy to ship to all states of the United States
If you live in any other countries check the list and contact us if you need further information.

It’s our responsibility to package an declare the product accordingly so that you don’t have to worry about anything.

I do not feel comfortable sending my ID.

We understand that not everyone is comfortable sending ID information.

Please rest assured that we treat your data confidential and after a successful verification you can contact us and we delete your documents immediately.

I have sent my ID, but did not get a notification.

Thanks for sending the document!

Sometimes emails can get lost in your inbox. In your email account, search for terms like “Novritsch”, “ID”, “verification”, or other words related to the email you’re looking for Depending on your provider, emails can take up to a few hours to be delivered.

You can always contact us via the contact form and we are happy to help!

How old do I have to be to buy a Novritsch gun?

There is only a age restriction for complete guns (SSP1 and SSG24). For all other parts you don’t need to verify your age.

If you want to buy the SSP1 or the SSG24 you to be at least 18 years old.

If you are under 18 years old and your parents or a friend want to order for you please do contact us and we look forward to to adjust the order for you.

Payment

Will I be charged import taxes or duties?

Regulations and customs vary from country to country. This is why we kindly ask you to get in touch with local authorities to receive valid and up to date information.

Can I pay through PayPal?

Yes! Additional to this you can use your Credit Care to pay via Stripe.

I do not have a credit card, can I pay via wire transfer?

Right now we offer payments via Stripe and PayPal only, they are trusted partners when it comes to dealing with the secure handling of your purchase.

What currency are your prices?

We are an Austrian based company and our prices are displayed in Euro.

What does the status “refunded” mean?

If an order is cancelled we transfer the money back to you straight away. As soon as the money is back on your account the status changes to “refunded”.

What does the status “completed” mean?

Congrats! When your order status changes to “completed” your purchase has been made ready for send out and will be arriving shortly!

What does the status “processing” mean?

Thanks for you order! Once we can confirm that your payment method was successfully added your order status moves to “processing”.

Technical

What happens if I encounter technical problems?

Of course we can help. We have a dedicated technical support team as well as all spare parts in stock. Please make sure to enclose pictures or videos when contacting the technical support team here.

Are NOVRITSCH guns reliable?

Each gun has to pass a strict quality control process, the materials used meet the Novritsch standard and on top of this we offer technical support throughout.

How to I calcuated Joules and FPS

FPS is short for Feet Per Second, it is a measure of velocity to measure the speed of BBs as it leaves the barrel of your gun also referred to as “muzzle velocity”.

Joules is a unit of kinetic energy. FPS is relative to the BB weight you are using but the kinetic energy it produces stays pretty much the same. To calculate kinetic energy in Joules you can use our calculator: novritsch.com/spring-data

Can I reuse BBs

It might seem like the obvious choice, but we can not recommend reusing BB’s in guns as this can cause irreparable damage to your gun. Never put used BBs into your airsoftgun.

Can I reuse BB’s?

It might seem like the obvious choice, this being said we can not recommend reusing BB’s in guns as this can cause irreparable damage to your gun.

How do I calculate Joules and FPS?

The number on your chronograph can be influenced by a lot of factors like chronograph brand, hopup adjustment, BB-weight, the angle you shoot through the chrono and many other factors. Please keep that in mind when measuring the muzzle velocity of your SSG24. To calculate your FPS please click here.

How do I exchange the spring?

The Novritsch SSG24 can easily take any springs up to M190. It’s easy and everybody can do it as long as you have a phillips screwdriver and a set of metric allen keys. Don’t unmount the triggerbox, since it’s screws are secured onto the receiver with screw glue! Here is the video guide for you!

Before You Order

Can I order to Canda / Mexiko / South /-Central America?

We are currently negotiating with our shipping provider to be able to ship to all these countries from our US-warehouse. This will take some time. For now we are not able to fullfill orders to these countries from the US warehouse.

Until then you can order from eu.novritsch.com as we have shipping providers who can send packages to these countries safetly.

The only exception beeing the SSG24 preorders which comes directly from the factory in Taiwan.

I never ordered a gun online!

No worries, there is always the first time.

Ordering a gun online is quite the same as ordering anything else.
We did plenty of test shipping to pretty much every country to check local import regulations. You will not have any problems.

Generally speaking it is easy to ship to all states of the United States
If you live in any other countries check the list and contact us if you need further information.

It’s our responsibility to package an declare the product accordingly so that you don’t have to worry about anything.

Shipping Times & Shipping Cost?

Orders ship Monday-Friday. We do our best to offer different shipping methods that are suitable to your needs.

You can find all the information at us.novritsch.com/shipping

What payment methods are available?

We are offering a wide range of payment methods to make the shopping process as easy as possible.

You can find all the information at us.novritsch.com/payment

How old do I have to be to order?

We sell the SSG24 and the SSP1 only to customers who are 18+. For all other products there are no age limits.

After you place your order we will contact you in a separate email to verify your age. If you have any questions about this topic feel free to contact us via the contact form.

How to buy from novritsch.com?

To purchase at novritsch.com browse and find the products you desire through the search or the category overview. You will find lots of descriptions and videos about the products all over the website.

Add the products to your cart in the desired quantity. You can add different products into one order. If you add a preorder-gun into your cart the whole order will wait until this product is available again. These products have “preorder” in their name and a short description how long the production and delivery time will be.

Then head to the checkout where you can select your address as well as shipping and payment methods.

Packages usually will be dispatched on the same day or if you order in the late afternoon on the next morning. After the order gets dispatched you will receive a tracking code to keep you updated.

Why should I buy from novritsch.com?

All products being sold at novritsch.com are tested and approved by me with countless hours of use in the field. If a product doesn’t exist, I design it and brings it to the market together with his team.

I am playing airsoft for more than 10 years now, if it passes his requirements and makes it into the shop, you can be sure that you will have a great experience with it too.

– Christoph

Legal Infos

What do I have to keep in mind when playing airsoft for the first time?

When you are new to airsoft it might seem a bit overwhelming because of the the large amount of equipment, advanced tactics and expert players you will encounter.

Everyone starts somewhere, so do your research, choose the location that suits you and most importantly always focus on safety.

Talk to the game organizers and refs when you arrive at the game. Usually there is a safety and game briefing

And don’t forget to have lots of fun at your first game.

I never ordered a gun online!

No worries, there is always the first time.

Ordering a gun online is quite the same as ordering anything else.
We did plenty of test shipping to pretty much every country to check local import regulations. You will not have any problems.

Generally speaking it is easy to ship to all states of the United States
If you live in any other countries check the list and contact us if you need further information.

It’s our responsibility to package an declare the product accordingly so that you don’t have to worry about anything.

Already Ordered

Can I change my address after I placed an order?

We are doing our very best to process your order and have it ready for you as fast as possible. This is why we can modify the address only if it is a pre order.

If you need to change the address of your preorder please do contact us and we are happy to assist you.

Can I change my order or add an item?

We are doing our very best to process your order as fast as possible. Once this process is completed we are really sorry that a modification is no longer possible.

We assist you however in placing a new order or finding alternative solutions for you.

When is the tracking ID updating?

You will see that your tracking ID is updating periodically throughout the day. Please note that this depends on the postal service partner. It can take up to 24 hours until the tracking ID is active. If your tracking ID has not updated after several working days please get in touch with us.

What does Preorder mean?

Pre-order products are available to purchase now and will be shipped to you as soon as we receive the products in our warehouse.

On the product information page, you will find the current estimated time or arrival.

Your order will be shipped out on the day that the stock arrives at our warehouse.

How can I track my order?

Thanks for ordering!

As soon as your order is ready for dispatch you will receive a tracking ID and can follow your package.

You will receive the tracking ID via mail and you can find it in your account page.

Order Received

Where can I find information and guides about the products?

I made videos guides that you can access through the product page and the YouTube tech channel.

If you have trouble finding the information you are looking for please get in touch. We are happy to help!

What if my items arrived damaged?

We are sorry to hear that!

Please take pictures and contact us straight away.

If the damaged item was shipped through a freight carrier or white glove service, then you must report the issue within 5 days after delivery to be eligible for a replacement or refund.

We will work together with you to resolve any issues.

Support

What happens if I encounter technical problems?

Of course we can help. We have a dedicated technical support team as well as all spare parts in stock. Please make sure to enclose pictures or videos when contacting the technical support team here.

Are NOVRITSCH guns reliable?

Each gun has to pass a strict quality control process, the materials used meet the Novritsch standard and on top of this we offer technical support throughout.

General

How to I calcuated Joules and FPS

FPS is short for Feet Per Second, it is a measure of velocity to measure the speed of BBs as it leaves the barrel of your gun also referred to as “muzzle velocity”.

Joules is a unit of kinetic energy. FPS is relative to the BB weight you are using but the kinetic energy it produces stays pretty much the same. To calculate kinetic energy in Joules you can use our calculator: novritsch.com/spring-data

Can I reuse BBs

It might seem like the obvious choice, but we can not recommend reusing BB’s in guns as this can cause irreparable damage to your gun. Never put used BBs into your airsoftgun.

Order

Can I order to Canda / Mexiko / South /-Central America?

We are currently negotiating with our shipping provider to be able to ship to all these countries from our US-warehouse. This will take some time. For now we are not able to fullfill orders to these countries from the US warehouse.

Until then you can order from eu.novritsch.com as we have shipping providers who can send packages to these countries safetly.

The only exception beeing the SSG24 preorders which comes directly from the factory in Taiwan.

Where can I find information and guides about the products?

I made videos guides that you can access through the product page and the YouTube tech channel.

If you have trouble finding the information you are looking for please get in touch. We are happy to help!

What if my items arrived damaged?

We are sorry to hear that!

Please take pictures and contact us straight away.

If the damaged item was shipped through a freight carrier or white glove service, then you must report the issue within 5 days after delivery to be eligible for a replacement or refund.

We will work together with you to resolve any issues.

Can I change my address after I placed an order?

We are doing our very best to process your order and have it ready for you as fast as possible. This is why we can modify the address only if it is a pre order.

If you need to change the address of your preorder please do contact us and we are happy to assist you.

Can I change my order or add an item?

We are doing our very best to process your order as fast as possible. Once this process is completed we are really sorry that a modification is no longer possible.

We assist you however in placing a new order or finding alternative solutions for you.

When is the tracking ID updating?

You will see that your tracking ID is updating periodically throughout the day. Please note that this depends on the postal service partner. It can take up to 24 hours until the tracking ID is active. If your tracking ID has not updated after several working days please get in touch with us.

What does Preorder mean?

Pre-order products are available to purchase now and will be shipped to you as soon as we receive the products in our warehouse.

On the product information page, you will find the current estimated time or arrival.

Your order will be shipped out on the day that the stock arrives at our warehouse.

How can I track my order?

Thanks for ordering!

As soon as your order is ready for dispatch you will receive a tracking ID and can follow your package.

You will receive the tracking ID via mail and you can find it in your account page.

I never ordered a gun online!

No worries, there is always the first time.

Ordering a gun online is quite the same as ordering anything else.
We did plenty of test shipping to pretty much every country to check local import regulations. You will not have any problems.

Generally speaking it is easy to ship to all states of the United States
If you live in any other countries check the list and contact us if you need further information.

It’s our responsibility to package an declare the product accordingly so that you don’t have to worry about anything.

Shipping Times & Shipping Cost?

Orders ship Monday-Friday. We do our best to offer different shipping methods that are suitable to your needs.

You can find all the information at us.novritsch.com/shipping

What payment methods are available?

We are offering a wide range of payment methods to make the shopping process as easy as possible.

You can find all the information at us.novritsch.com/payment

How old do I have to be to order?

We sell the SSG24 and the SSP1 only to customers who are 18+. For all other products there are no age limits.

After you place your order we will contact you in a separate email to verify your age. If you have any questions about this topic feel free to contact us via the contact form.

How to buy from novritsch.com?

To purchase at novritsch.com browse and find the products you desire through the search or the category overview. You will find lots of descriptions and videos about the products all over the website.

Add the products to your cart in the desired quantity. You can add different products into one order. If you add a preorder-gun into your cart the whole order will wait until this product is available again. These products have “preorder” in their name and a short description how long the production and delivery time will be.

Then head to the checkout where you can select your address as well as shipping and payment methods.

Packages usually will be dispatched on the same day or if you order in the late afternoon on the next morning. After the order gets dispatched you will receive a tracking code to keep you updated.

Why should I buy from novritsch.com?

All products being sold at novritsch.com are tested and approved by me with countless hours of use in the field. If a product doesn’t exist, I design it and brings it to the market together with his team.

I am playing airsoft for more than 10 years now, if it passes his requirements and makes it into the shop, you can be sure that you will have a great experience with it too.

– Christoph


[additionalinformation]


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