Before You Order

I never ordered a gun online!

No worries, there is always the first time.

Ordering a gun online is quite the same as ordering anything else.
We did plenty of test shipping to pretty much every country to check local import regulations. You will not have any problems.

Generally speaking it is easy to ship to all states of the United States
If you live in any other countries check the list and contact us if you need further information.

It’s our responsibility to package an declare the product accordingly so that you don’t have to worry about anything.

Shipping Times & Shipping Cost?

Orders ship Monday-Friday. We do our best to offer different shipping methods that are suitable to your needs.

You can find all the information at us.novritsch.com/shipping

What payment methods are available?

We are offering a wide range of payment methods to make the shopping process as easy as possible.

You can find all the information at us.novritsch.com/payment

How old do I have to be to order?

We sell the SSG24 and the SSP1 only to customers who are 18+. For all other products there are no age limits.

After you place your order we will contact you in a separate email to verify your age. If you have any questions about this topic feel free to contact us via the contact form.

How to buy from novritsch.com?

To purchase at novritsch.com browse and find the products you desire through the search or the category overview. You will find lots of descriptions and videos about the products all over the website.

Add the products to your cart in the desired quantity. You can add different products into one order. If you add a preorder-gun into your cart the whole order will wait until this product is available again. These products have “preorder” in their name and a short description how long the production and delivery time will be.

Then head to the checkout where you can select your address as well as shipping and payment methods.

Packages usually will be dispatched on the same day or if you order in the late afternoon on the next morning. After the order gets dispatched you will receive a tracking code to keep you updated.

Why should I buy from novritsch.com?

All products being sold at novritsch.com are tested and approved by me with countless hours of use in the field. If a product doesn’t exist, I design it and brings it to the market together with his team.

I am playing airsoft for more than 10 years now, if it passes his requirements and makes it into the shop, you can be sure that you will have a great experience with it too.

– Christoph

Already Ordered

Can I change my address after I placed an order?

We are doing our very best to process your order and have it ready for you as fast as possible. This is why we can modify the address only if it is a pre order.

If you need to change the address of your preorder please do contact us and we are happy to assist you.

Can I change my order or add an item?

We are doing our very best to process your order as fast as possible. Once this process is completed we are really sorry that a modification is no longer possible.

We assist you however in placing a new order or finding alternative solutions for you.

When is the tracking ID updating?

You will see that your tracking ID is updating periodically throughout the day. Please note that this depends on the postal service partner. It can take up to 24 hours until the tracking ID is active. If your tracking ID has not updated after several working days please get in touch with us.

What does Preorder mean?

Pre-order products are available to purchase now and will be shipped to you as soon as we receive the products in our warehouse.

On the product information page, you will find the current estimated time or arrival.

Your order will be shipped out on the day that the stock arrives at our warehouse.

How can I track my order?

Thanks for ordering!

As soon as your order is ready for dispatch you will receive a tracking ID and can follow your package.

You will receive the tracking ID via mail and you can find it in your account page.

Order Received

Where can I find information and guides about the products?

I made videos guides that you can access through the product page and the YouTube tech channel.

If you have trouble finding the information you are looking for please get in touch. We are happy to help!

What if my items arrived damaged?

We are sorry to hear that!

Please take pictures and contact us straight away.

If the damaged item was shipped through a freight carrier or white glove service, then you must report the issue within 5 days after delivery to be eligible for a replacement or refund.

We will work together with you to resolve any issues.