Order Status

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Where to find it:

• Go to https://us.novritsch.com/my-account/orders/
• Log in with your account
• You can see a list of all your placed orders

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All possible order statuses

Status	Explanation	Next Steps
Pending Payment	You just placed an order but didn’t finish the payment process. We save your order and you can pay at a later time.	Click the PAY button to restart the payment process
On hold	You just placed an order and we are waiting for the payment provider to acknowledge the payment.
On Preorder	We received your order. You added a preorder product to your order so we wait until it’s available and then send out the whole order.
Awaiting Verification	We didn’t receive an age verification. As soon as we get the verification we can send out the order.	Contact us
Manual Check	Something doesn’t look right. We will check it asap.
Preparing Package	The logistics center is preparing your package, changes are not possible anymore. You will receive the tracking code very soon.
Completed	We forwarded your package to the postal service and already sent you the tracking code.
Refunded	We refunded your order.
Failed	There is a problem with the payment.	Contact us