Valentina
Service Team

About an Order

This page lists all information you might need when you have already purchased products at novritsch.com

If you have a question please read carefully through this page. At the end you will see a contact form in case we didn't cover your question.

Where is my Order

Once we completed your order you will receive your tracking code via email. You can also find it in your account. Please use your tracking code to track your package. It can take up to 24 hours until your tracking code is active.
View your orders

Order Status

You can see an overview of all your orders in your account. The order status shows you exactly the status of your orders. When we sent out your order you will receive a tracking number. The most commong order statuses are:

Awaiting VerificationIf you ordered a gun please verify your age before we can dispatch your order
Preparing PakckageWe are packing your package and will dispatch it soon
CompletedWe gave the package to the shipping provider. The tracking code will bee active within 24 hours.

All Order Status Explained

What is "On-Preorder"

In case you pre ordered a product you can follow the progress and learn more about the expected time of arrival here.
About Preorder

Order Status is not updating

Order status updates can take up to 24 hours. If your order is stuck on a status for more than that please scroll down and send us an email. This should not happen.

Damaged Package

We pack your package carefully but sometimes shipping companies handle the boxes quite roughly. If you spot visible damage please don't accept the packge or immediately file a complaint with the delivery guy.

Product Problem

If there is a problem with the content of your order please take pictures and contact us via the form below.


In case you have additional questions