About an Order
This page lists all information you might need when you have already purchased products at novritsch.com
If you have a question please read carefully through this page. At the end you will see a contact form in case we didn't cover your question.
Where is my Order
Once we completed your order you will receive your tracking code via email. You can also find it in your account. Please use your tracking code to track your package. It can take up to 24 hours until your tracking code is active.
View your orders
You can see an overview of all your orders in your account. The order status shows you exactly the status of your orders. When we sent out your order you will receive a tracking number. The most commong order statuses are:
|Awaiting Verification||If you ordered a gun please verify your age before we can dispatch your order|
|Preparing Pakckage||We are packing your package and will dispatch it soon|
|Completed||We gave the package to the shipping provider. The tracking code will be active within 24 hours.|
What is "On-Preorder"
In case you pre ordered a product you can follow the progress and learn more about the expected time of arrival here.
Order Status is not updating
Order status updates can take up to 24 hours. If your order is stuck on a status for more than that please scroll down and send us an email. This should not happen.
We pack your package carefully but sometimes shipping companies handle the boxes quite roughly. If you spot visible damage please don't accept the packge or immediately file a complaint with the delivery guy.
If there is a problem with the content of your order please take pictures and contact us via the form below.