SSR4: 25 years of free spareparts

Since we truly believe in the durability of the SSR4, we are including a 25 year free spare parts supply with every rifle puchased directly at NOVRITSCH.COM. If you play with the SSR4 for many years and a part breaks or is worn to a degree that the rifle does not function properly, you will get the sparepart for free.

The only thing you have to cover is shipping. This can be done in combination with another order at novritsch.com if the sparepart is in stock.

Excluded parts from this warranty:

  • Magazine
  • Hopup Bucking
  • Motor

The process:

If a part breaks and you are sure it didn't happen because of wrong assembly, a third party part or wrong use of the product - Fill out the below form. If you are not sure if the part is covered, please check out the list below for reference.
It is important that you describe the problem clearly and that you attach a picture that shows exactly what is broken or wrong with your rifle. Once we are in contact with you via e-mail, you can also send us more pictures and videos if necessary.

Repairs

Within the first year after the purchase, this Airsoft gun can be sent in for repair. You pay for shipping to NOVRITSCH. NOVRITSCH pays for shipping back to you. After this year, you have to install the spare parts yourself.

Situation Warranty Description
Broken part Covered I used the gun as intended and the tappet plate inside the gearbox snapped while playing.
Initial problem Covered I unpacked the gun and the motor seized up after the third shot.
Irregular wear Covered After 24 years the anti-reverse latch doesn't work any more because I used it for every weekend the last 24 years.
Maliciously actions Not covered As a user I get angry at airsoft and smash the gun to the ground and something broke.
Consumable Parts Not covered After heavy use my hopup bucking doesn't hop/seal well enough and my motor heats up very fast or spins irregularly. (Regular wear will happen to all HopUp buckings and Motor brushes). Magazine, hopup rubber and motor are excluded from the 25 year free spareparts warranty.
Major loss of power covered My gun lost a majority of the muzzle power because the pistonhead got damaged during regular use.
Tiny loss of power Not covered After regular use the muzzle power dropped by 0.2J (all air seal parts and spring will experience a little wear and tear during normal use)
Lost Not covered I lost my magazine on the field / I disassembled the gun and didn't take care of the screws so I am missing one of them.
Wrong assembly Not covered I broke the piston because I didn't take care to ensure it was in the correct position before changing the spring.
I pinched the cables between the pistol grip and gearbox and they shorted out the ETU.
3rd Party Part Not covered I installed a product from another brand into my rifle and now part XYZ broke.
Bad maintenance Not covered After I fired many shots with my rifle and didn't adjust the motor height appropriately the gears grinded themselves out / I dropped the gun in muddy water and didn't clean out the gearbox afterwards.
Visual damage Not covered  My receiver is scratched and dirty while still working as intended.
Improper use Not covered I shot the gun with a another battery than the one recommended / The ETU indicated a problem but I continued to pull the trigger until it burned out / I shot the gun with metal BBs.
Renting Not covered I am a very smart field/store/club owner, and I abuse this warranty by handing out SSR-4s every single weekend for rental. Then I keep these AEGs running with free spareparts from NOVRITSCH.